To buy and to use tickets
Which ticket is the right one for you or how to get it?
One ticket for the entire interconnecting transport area
The "Rostocker Strassenbahn AG" does not provide own tickets but is a member of the interconnecting transport system "Verkehrsverbund Warnow (VVW)".
In this VVW different transport services have joined together in one system as a consequence of the close economic interconnection of Rostock and the surrounding areas. One and the same ticket, provided by the VVW, is valid on all routes of this traffic system. Just in case you change from a tram to a bus, a train or a ferry, you can use your ticket there as well.
More about the transport system "Verkehrsverbund Warnow" and the traffic services connected to it you get to know under www.verkehrsverbund-warnow.de (German language).
Transport Zones
The entire fare area of the "Verkehrsverbundes Warnow (VVW)" is divided into 18 Zones:
- three city zones
- two ferry zones within Rostock
- twelve zones for the areas around (Bad Doberan and Guestrow).
Find out how many fare stages your bus or train route crosses and conclude from this the ticket that is valid for you. Fare stages that you cross more than one time are only counted one-off.
Prices
Corresponding the fare structure of the "VVW" there are single tickets and season tickets. Information about each ticket you get under prices.
Which ticket is the right one for you?
Which ticket is the best one for you at what time you get to know here.
Where do you get the tickets?
Tickets you get at our Customer's centre, in the sales offices of all connected traffic services as well as at the machines near all RSAG-stations. Do not be afraid of the techniques - it is easier than you think:
- Choose the ticket by pressing a button (you see on the display how much it costs),
- Pay,
- Take your ticket (and the change if there is any).
The ticket machines accepts coins from the value of 5 Cents (some machines accept banknotes and cash cards as well) and give refund. Note: 20 Cent coins are not accepted.
There are no machines inside the busses, trams and trains which means that you have to buy your ticket before you start your journey.
Cancelling the tickets
The tickets (except of season tickets) have to be cancelled at the cancelling machines right after starting the journey. The cancellation of single tickets takes place within the bus or tram or at the train platforms (stamping machines). Each ticket only has to be cancelled one time even if you change for another bus, tram or train.
Do not forget your authorization. If you use any of our reduced fares you need the corresponding authorization additional to your ticket. In case you do not have a valid ticket appropriate to our terms of transport, our controlling staff is authorized, to record your personal data. For season tickets (weekly, monthly or yearly season ticket) you need an additional authorization that you get at our sales offices, too.
Further questions?
Our customer's line is running 6.00 a.m to 21:00 p.m.
Call us: Phone 0381-802 1900