Service

If you have questions about the elros pedelecs you can get help on the RSAG service line or via email.

Serviceline +49 (0)381 - 8 02 19 00 (6:00 am - 8:00 pm)

E-mail: elros-info@rsag-online.de

You would like to register by person? Visit our costumer service centers:

Customer service center Lütten Klein Zentrum

Warnowallee / Helsinkier Straße
opening hours:
Mon-Fri: 7:00 am - 6:00 pm

Customer service center main station Rostock

inside the station, entrance Konrad-Adenauer-Platz
opening hours:
Mon-Fri: 6:00 am - 6:00 pm
Sat: 8:00 am - 6:00 pm
Sun, public holidays: 10:00 am - 6:00 pm

Customer service center Doberaner Platz

Doberaner Straße 10-12
opening hours:
Mon-Fri: 8:00 am - 6:00 pm

Customer service center Dierkower Kreuz

Gutenbergstraße 75
opening hours:
Mon-Fri: 7:00 am - 12:15 pm & 12:45 pm - 6:00 pm

Lost and found

at the customer service center Doberaner Platz
Tel.: +49 (0)381-80 2 19 00 (via RSAG-Serviceline)

Corporation partner

Hansestadt Rostock Stadtwerke Rostock AG Ostseebad Nienhagen Stadt Doberan
EU South Baltic Programme Elmos project